If you are not satisfied with your Embed Widget or API subscription, contact us within 14 days of your initial purchase for a full refund. No questions asked.
Email partners@ww3radar.com with:
1. Your Paddle receipt/order ID
2. The email address used at purchase
3. The word "REFUND" in the subject line
We process refunds within 2 business days. Paddle.com (our Merchant of Record) will return the funds to your original payment method, typically within 5–10 business days depending on your bank.
After the 14-day guarantee period, you may cancel your subscription at any time to prevent future billing. Access continues until the end of your current billing period. Partial-month refunds after 14 days are at our discretion and considered on a case-by-case basis for extenuating circumstances.
Refunds are not available where:
• The subscription has been used to access more than 50% of the monthly API call allowance
• The embed widget has been deployed on a site receiving more than 5,000 views in the period
• There is evidence of terms-of-service violation (see our Terms)
Nothing in this policy affects your statutory consumer rights under UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Refund and billing questions: partners@ww3radar.com
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.